Capturing blood Control Culture Contamination Rates
Focus on the key concepts in customer service with a focus on telephone etiquette and behavior that reflect and detract from the professionalism, positive patient interactions and solve complex and demanding patients
The positive and negative experiences of the patient are contrasted to illustrate the impact on the perception of the laboratory patients and quality of care they receive
also includes a discussion of how managers can encourage a culture of higher customer service
on the basis of existing standards and guidelines CLSI
Written, produced and directed by Dennis J. Ernst MT (ASCP) from the center Phlebotomy education
Each DVD is entitled to one ASNA hour PACE Continuing education Credit
